Business Details
12 Years
experience
Emergency
services
Trusted IT Services in Medina, NY
Established in 2014, C&h Pc brings over 20 years of combined experience in delivering tailored IT solutions to businesses across Western New York. Our expertise spans cybersecurity, managed IT services, disaster recovery, and network connectivity, with a focus on proactive support for medical, government, and industrial sectors. We prioritize secure, efficient operations and offer a free onsite consultation to align solutions with client needs. Backed by a 99.9% uptime guarantee and a 60-minute SLA response time, our team partners with clients to ensure reliable, scalable IT infrastructure that supports long-term growth. 
Services
Managed IT Support
Cybersecurity
Disaster Recovery
Connectivity
Microsoft 365 Solutions
PC Repair
VoIP Phones
Website Services
Details
- Year established: 2014
Highlights and features
- We guarantee 99.9% business uptime with rapid response times.
- Our team offers 20+ years of combined IT expertise.
- We provide free onsite consultations for tailored solutions.
- We partner with leading ISPs for competitive connectivity rates.
- Our 60-minute SLA ensures swift resolution of critical issues.
Services
Cybersecurity
Our cybersecurity services provide advanced protection against evolving threats through proactive monitoring, NGAV/EDR solutions, and incident response. We implement firewalls, VLAN segregation, and endpoint protection to safeguard sensitive data, ensuring compliance and minimizing breach risks. With 24/7 monitoring and rapid response protocols, we secure your digital assets while empowering your team through customized security awareness training.
Managed IT Support
Managed IT Support ensures uninterrupted operations via remote and onsite assistance, proactive maintenance, and 24/7 emergency coverage. Our SLA clients receive guaranteed response times, same-day hardware replacements, and bi-monthly system optimizations. We handle server/client troubleshooting, software updates, and network monitoring to maintain peak performance, allowing businesses to focus on core activities without IT disruptions.
Disaster Recovery
Business Continuity & Disaster Recovery (BCDR) services include hourly data backups, redundant storage, and rapid server restoration within 24 hours. Our quarterly testing and detailed recovery plans ensure minimal downtime during crises. We protect Microsoft 365 data, SQL databases, and Hyper-V environments, providing peace of mind through resilient infrastructure and transparent SLAs.
Connectivity
Comprehensive connectivity services deliver secure, high-speed internet and network infrastructure tailored for SMBs. We design VLANs, install CAT6 cabling, and provide Spectrum business internet with diagnostic support. Proactive monitoring prevents outages, while custom Wi-Fi solutions ensure seamless coverage across offices, warehouses, and retail spaces, maintaining productivity and customer satisfaction.
Microsoft 365 Solutions
Microsoft 365 services include licensing, migration, and ongoing support to optimize collaboration and security. We enforce MFA, manage license provisioning, and integrate tools like Teams for streamlined workflows. MSP clients enjoy unlimited support at no extra cost, while traditional clients access affordable plans, ensuring businesses maximize ROI on their cloud investments.
People
Joseph D'Amore
President
Joseph leads strategic initiatives and ensures client satisfaction through over 15 years of IT leadership experience, focusing on scalable infrastructure solutions.
Steven Davis
Vice President
Steven oversees operations and technical strategy, leveraging 18 years of experience in enterprise IT to drive innovation and service excellence.
Riki Culverwell
Logistics & Finance
Riki manages financial systems and logistics, ensuring efficient resource allocation and compliance with industry standards across all projects.
Dylan Sturtevant
IT Support Specialist
Dylan provides hands-on technical support with expertise in network troubleshooting, hardware repairs, and real-time problem resolution for clients.
Rose Ann D'Amore
Office Support Specialist
Rose Ann coordinates administrative operations and client communications, ensuring seamless day-to-day support and organizational efficiency.
Questions
What industries do you specialize in?
We focus on medical, government, and industrial sectors, tailoring IT solutions to meet their unique compliance and operational needs.
Do you offer 24/7 emergency support?
Yes, our 24/7 emergency support is included in SLA agreements, with 60-minute response guarantees for critical issues.
How do you handle data backups?
We use hourly file backups, nightly database snapshots, and redundant offsite storage, with full server recovery in under 24 hours.
Are your services customizable?
Every solution is tailored through free onsite consultations, ensuring alignment with your business size, industry, and IT environment.
What security measures do you implement?
We deploy NGAV/EDR, firewalls, VLAN segregation, and mandatory MFA, combined with employee training to mitigate phishing and fraud risks.
Reviews (7)
Eileen Wickham
May 12, 2022
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I would like to thank C&H for the great service. I brought my old XP Computer in and thought it was dead. They were able to get it up and running, saved my programs and at a very reasonable charge. THANK YOU.
Peter Igoe
Oct 16, 2021
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They always have fast and friendly service. Joe is very professional and accommodating to our office hours.
Gregory M. Budd
Jul 27, 2021
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C&H PC has been looking after our IT needs here at work and my personal computers at home for nearly 20 years. Their service, pricing, knowledge and respect of our time and requirements is above the norm. I would highly recommend them to any company or individual.
Medina Railroad Museum
Jul 27, 2021
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Joe and the rest of the staff at C & H PC are amazing! They have gone over and beyond assisting us with all of our technological needs along with training our staff on how to work with it! They've been available to us every time when we've come across something we needed assistance with! I highly recommend them for any and all services.even an upgraded phone system!
Kristina D'Amore
Jul 25, 2021
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Staff is very friendly and knowledgeable. Whenever my friends or family need computer/tech help I recommend them to stop in or give them a call.
Lori Myhill
Jul 24, 2021
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As a Town of Shelby Deputy Clerk for over 20 years, I've seen IT companies come and go but the one that stands above everyone else is C&H PC. We always get a voice when we call but on the rare occasion we leave a message, our calls are returned promptly. The employees of C&H are knowledgeable and very personable. No question goes unanswered. C&H PC is simply the best.
M. Pass
Jul 22, 2021
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The staff is always honest and professional. Very knowledgeable. Would definitely recommend them. I absolutely trust them with my PC.
