Business Details
We have been serving the Mohawk Valley since 1999, providing over 27 years of dedicated computer services and IT support. Our team is based locally in Herkimer, New York, ensuring we understand the unique technology needs of our community. We believe in delivering honest, experienced computer repair and IT support for both homes and small businesses. Every customer receives one-to-one expert attention because we operate by appointment, focusing entirely on your specific problem. Our approach is built on long-term relationships and trust, meaning you will never be passed between departments or sold unnecessary services. We take the time to understand your issue, explain your options clearly in plain English, and get your technology working again.
Our managed services provide small businesses with proactive maintenance, monitoring, and a familiar person to call when something goes wrong. We also offer practical solutions for technology planning, helping you make upgrades and purchasing decisions with confidence. From troubleshooting Windows computers to building reliable office networks, we handle a wide range of technical challenges. Our commitment is to provide clear answers without confusing technical talk or scare tactics. We strive to be a different kind of computer service, one that offers no runaround and no mystery. Ultimately, our goal is to offer right-sized recommendations that fit your specific situation and budget, ensuring your technology keeps you running smoothly.
Our managed services provide small businesses with proactive maintenance, monitoring, and a familiar person to call when something goes wrong. We also offer practical solutions for technology planning, helping you make upgrades and purchasing decisions with confidence. From troubleshooting Windows computers to building reliable office networks, we handle a wide range of technical challenges. Our commitment is to provide clear answers without confusing technical talk or scare tactics. We strive to be a different kind of computer service, one that offers no runaround and no mystery. Ultimately, our goal is to offer right-sized recommendations that fit your specific situation and budget, ensuring your technology keeps you running smoothly.
Highlights and features
- We have over 27 years of experience serving the Mohawk Valley.
- We provide one-to-one expert attention by appointment only.
- We explain everything in plain English without technical jargon.
- We build long-term relationships based on trust and transparency.
- We offer right-sized solutions without selling unnecessary services.
Services
Managed Services
Our managed services provide small businesses with ongoing technology care, including proactive maintenance and monitoring. We offer a familiar person to call when problems arise, ensuring reliable IT support before issues interrupt your business. This service helps you build a sensible plan for protecting important data and making confident technology decisions.
Computer Repair
We offer comprehensive computer repair for Windows computers, including troubleshooting, tune-ups, and hardware replacement. Our service is designed for both home users and small business owners who need practical advice and reliable fixes. Every repair is handled with one-to-one expert attention to get your system running again.
Networks & Wi-Fi
We provide reliable network and Wi-Fi support for homes and small offices, including router setup and printer connectivity. Our service ensures strong wireless coverage and smooth operation for small-business networks. We help you build a stable network foundation that supports your daily work.
Security & Cleanup
Our security and cleanup services include malware removal, account protection, and backup guidance. We provide clear guidance without using scare tactics, focusing on practical steps to secure your devices. This service helps protect your important data and strengthen your everyday security posture.
Remote Assistance
We offer remote assistance for many software, email, printer, and configuration problems without requiring an on-site visit. This service provides quick help from a technician who already knows your setup. It is a convenient option for resolving issues efficiently while maintaining the same personal attention.
Reviews (6)
Alan N.
Jul 03, 2021
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I needed a pin fixed in my laptop's charging port. One look and the proprietor said the pin was crushed and shorting out. Mind you I took this same Dell laptop to Best Buy and was told my 3 year old laptop was beyond repair and I needed to purchase a new laptop ( from them coincidentally). The Proprietor quoted me $55.00 for parts and labor and had it fixed in a week. I also ordered a new battery which costs $43.00 and he will install in a week for zero labor cost. I would definitely go to this business again. They are honest and prompt.
Phil Salamacha
Jun 24, 2021
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Terry, the owner, actually used to come to my father's home to help an elderly man that doesn't know much about computers. Then he is told (due to covid) that there won't be anymore field visits. So, my father and I dropped off an i7 HP laptop about a year ago. After numerous calls which all went to voicemail, his secretary answered once and only said, "I saw it on the bench, I think he was working on it." Now this is 4-5 months after I dropped it off. Beforehand, he had diagnosed it needed simply a motherboard and the bill was going to be $250.00 or so if I remember right, and my dad left payment.
At any rate, it's been over a year, he blocked my cell phone, and I was able to prove this as my mom and my dad both called his number and it rang and went to voicemail. Nobody ever answered or returned our calls. All I want is my laptop back, repaired or not and I guess I'll be filing small claims court tomorrow.
At any rate, it's been over a year, he blocked my cell phone, and I was able to prove this as my mom and my dad both called his number and it rang and went to voicemail. Nobody ever answered or returned our calls. All I want is my laptop back, repaired or not and I guess I'll be filing small claims court tomorrow.
Steve Scarcia
Mar 26, 2021
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Terry is really great to work with! He's knowledgable and always willing to take time with his customers/clients. Bery happy to recommend Terry and Midnight Magix.
John Hector Heinen
Dec 12, 2020
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They have been established in this area for whilee. I have my own business Herkimer IT Field Services they have assisted with hardware items. I do mostly retail corp. They service local businesses with any kind of hardware or software.
Mark Dawley
Feb 14, 2020
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You work directly with the owner. He is always willing to take the time and explain to you what's happening. I have used him several times over the years. He has a interesting doorbell that announces before you get to the door. Give him a try. You will be happy.
Dawna Weaver-Hohall
Dec 06, 2019
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He was upfront with price and was able to fix my computer error while saving my files. He also made appointment times convenient for my schedule. Affordable, knowledgeable, and convenient. Thank you!
