Business Details
32 Years
experience
Your Trusted Partner for IT Solutions in Saginaw
SAMSA has been a trusted IT service provider since 1994, delivering comprehensive technology solutions to residential clients, small businesses, and large corporations across Michigan. Our team of certified professionals specializes in computer repair, web development, network infrastructure, cloud hosting, and custom application development, combining technical expertise with personalized service. We prioritize client satisfaction through transparent communication, innovative problem-solving, and 24/7 support options. With physical locations in Saginaw and Midland, we offer on-site, remote, and loaner device services to minimize downtime.Our partnerships with Dell, Lenovo, and Trend Micro ensure access to cutting-edge hardware and security solutions. SAMSA's commitment to accessibility and continuous improvement is reflected in our ADA-compliant website and proactive network evaluations. Client testimonials highlight our responsiveness, technical competence, and ability to transform complex IT challenges into streamlined operations. We maintain state-of-the-art data centers in Michigan with redundant systems for hosting and backup services. Our service plans cater to diverse needs, from basic maintenance to enterprise-level disaster recovery solutions.
Services
Computer Repair
Web Development
Cloud Hosting
Network Setup
Data Backup
Application Development
VOIP Services
Printer Support
Virus Removal
IT Consulting
Details
- Year established: 1994
Highlights and features
- We offer 28+ years of local IT expertise with certified professionals
- Our team provides same-day remote and on-site support options
- We implement enterprise-grade security with Trend Micro partnerships
- Our Michigan-based data centers ensure fast local response times
- We guarantee transparent pricing with no hidden fees
What people say
Competent developers
Timely updates
Great communication
Problem-solving skills
Trustworthy service
Services
Computer Repair
SAMSA provides comprehensive computer repair services for PCs, laptops, and tablets. Our certified technicians handle hardware replacements, software troubleshooting, and virus removal. We offer loaner devices during repairs and support both in-store and remote diagnostics. With parts inventory for major brands, we complete most repairs within 24-48 hours. Our maintenance plans include proactive system checks to prevent future issues.
Web Development
We create responsive websites using WordPress, Drupal, and custom CMS solutions. Our process includes discovery sessions, UX design, and SEO optimization. Services cover e-commerce platforms, API integrations, and ADA compliance upgrades. We provide ongoing maintenance with content updates and security patches. Clients receive training to manage their websites independently.
Cloud Hosting
SAMSA offers VPS and dedicated server hosting in Michigan-based data centers. Our solutions include automated backups, 99.9% uptime guarantees, and scalable resources. We support Linux and Windows environments with 24/7 monitoring. Clients can choose from multiple storage tiers and add disaster recovery options for critical systems.
Network Setup
We design and implement business networks with Cisco and Netgear equipment. Services include wired/wireless setup, firewall configuration, and remote access solutions. Our network evaluations identify security vulnerabilities and performance bottlenecks. We provide documentation and training for ongoing management.
Data Backup
Our remote backup service uses AES-256 encryption for secure offsite storage. Plans range from 20GB to 750GB with automated daily backups. We offer bare metal recovery for complete system restoration and maintain version history for file recovery. Clients can manage backups through a web portal.
Questions
What IT services does SAMSA offer for small businesses?
We provide network setup, cybersecurity solutions, cloud hosting, and 24/7 technical support tailored to small business needs.
Can SAMSA help with website accessibility compliance?
Yes, we offer ADA compliance audits and implement accessibility features for websites.
Do you provide after-hours emergency IT support?
Our standard hours are Monday-Friday 8am-5pm, with critical issue remote support available outside hours.
What computer brands do you service?
We repair all major brands including Dell, HP, Lenovo, and Apple devices.
How does your remote backup service work?
Automated daily backups encrypt data before cloud storage, with options for local and offsite recovery.
Can you help migrate our phone system to VoIP?
Yes, we implement VoIP solutions with equipment assessment and number porting services.
Reviews (6)
Jann G.
May 08, 2021
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I had a very expensive laptop and had taken it to two other repair shops that charged a lot of money for parts I did not need. This place took a week to find that I needed none of the expensive parts the other companies had me purchase and repaired it for a very reasonable fee. They seemed honest and trustworthy and I will return for future work.
Nancy Butler
Feb 24, 2021
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We use Samsa at my work and I use them for my personal computer. Quick response every time. Very professional and knowledgeable. Pleased every time I need their expertise.
Mark Zaroff
Feb 28, 2019
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We have used SAMSA for all of our technical needs from network monitoring and maintenance, hardware setup, installation and repair, to database monitoring and maintenance. They assisted us in a year long search for a behavioral health EHR and really took the lead in setting up demonstrations and helping us think through our needs and analyze cost. On more than one occasion they have saved the day for us.
Their personal attention and responsiveness to our business is excellent. They go out of their way to keep us apprised of issues on the horizon and present options, but it is never a hard sell. In my analysis, for our purposes, their prices are competitive. I would highly recommend them to any other business out there.
Their personal attention and responsiveness to our business is excellent. They go out of their way to keep us apprised of issues on the horizon and present options, but it is never a hard sell. In my analysis, for our purposes, their prices are competitive. I would highly recommend them to any other business out there.
Robert Kolodin
Nov 11, 2017
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Beware of samsa the owner of the company Mike Stackhouse is not a reputable person nor is his company. They do subpar work and charge outrageously. If I could write them zero Stars I would but it's a 1 through 5 system unfortunately. When they make mistakes they do not own up to them and they do not fix them unless you pay them to fix their mistakes.
Chuck Pietz
Mar 17, 2016
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Samsa was great, my laptop crashed on a Friday called on Saturday and they repaired it that day. Who repairs computers on Saturday? Laptop never ran this great. You have my business
Cheri F.
Nov 09, 2015
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SAMSA was fast and reasonably priced at first. But that was years ago. I was recently charged $35 because my laptop battery was not properly installed and had to be popped out and popped back in by a technician. Then I was charged over $200 for virus removal. I can't afford SAMSA any longer.
